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Sarath And Sons Private Limited ("Company", "we", "our", or "us") is committed to protecting the privacy and security of every user of the Mitti mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our App.

MITTI AGRITECH is the developer and publisher of the MITTI mobile application. The application and its services are operated in association with Sarath And Sons Private Limited.

By using the App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

To provide our services efficiently, we may collect the following information:

Personal Information

• Full Name

• Mobile Number

• Email Address (if provided)

• Business Name

• Business Address

• Profile Information

Location Information

With your permission, the App may collect your device's location to provide location-based services, improve order fulfillment, and connect users with nearby retailers or distributors.

Transaction Information

We may collect information related to orders, purchases, product enquiries, invoices, and transaction history.

Device Information

We may automatically collect technical information including:

• Device model

• Operating system

• App version

• Device identifiers

• IP address

• Crash reports and diagnostic information

2. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

• Creating and managing your account

• Verifying your identity

• Processing product enquiries and orders

• Facilitating communication between buyers, retailers, distributors, and the Company

• Providing customer support

• Improving App functionality and user experience

• Managing inventory and supply chain operations

• Sending service-related notifications and updates

• Detecting fraud, preventing misuse, and ensuring platform security

• Complying with applicable legal obligations

3. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only in the following circumstances:

• With authorized service providers who assist in operating the App

• With logistics or delivery partners when necessary to fulfil orders

• When required by law, court order, or government authority

• To protect the rights, property, or safety of the Company, users, or others

All third-party service providers are required to maintain appropriate confidentiality and security standards.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we strive to use commercially acceptable means to protect your information, no electronic storage or internet transmission is completely secure.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Update or correct inaccurate information

• Request deletion of your account and personal information

• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details provided below.

7. Permissions

The App may request certain permissions, including but not limited to:

• Location

• Camera

• Storage or Photos

• Notifications

Permissions are requested only when required for specific App features and can be managed through your device settings.

8. Children's Privacy

The App is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected, we will promptly delete such information.

9. Third-Party Services

The App may use trusted third-party services for analytics, cloud hosting, communication, or other operational purposes. These providers process information only as necessary to perform services on our behalf and are contractually obligated to protect your information.

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will become effective immediately upon publication within the App or on our official website. Continued use of the App after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Sarath And Sons Private Limited

Email: [support@sarathagro.com] (replace with your official email)

Address: Plot No-3A, Khashra No-7, Sangam City, Ganeshpur, Malhaur, Lucknow, Lucknow-226028, Uttar Pradesh.